Shipping Policy

 

Orders received by E.B. Alexander after 2:00 PM PST will be addressed the following business day. Please allow ten to fifteen days for complete processing of orders.
 
For orders that include items which may may be back ordered or out of stock,   the entire order will be shipped together.

For your protection, E.B. Alexander insures and registers all items for their full value. All deliveries must be made to a physical business or home address and a signature is required. E.B. Alexander does not ship to P.O. Box addresses and requires an adult to sign for the package.

Order Confirmation and Tracking
Once you  have placed your order , you will see the order confirmation page and  you will receive an e-mail containing your E.B. Alexander order number. Should you do not receive the confirmation email,  please contact us directly at 1-888-464-9362 or via e-mail at sales@ebalexander.com

Once your order has been shipped, an e-mail will be sent to you which will include the carrier,  tracking number and estimated date of arrival.

Orders May Be Delayed for the Following Reasons:

  •  The “Bill To” and “Ship to” addresses are not the same.
  •  Order is pending a credit approval and verification.
  •  A product is currently out of stock.
  •  An order which requires special customization.
  • An order is shipped to a special location such as Alaska, Hawaii, Canada or APO/FPO.